Introduction

Aqua Solutions Basement Waterproofing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.drybasements.us or contact us for services.

Information We Collect

We may collect the following types of personal information when you interact with our website or request our services:

Contact Information: Name, phone number, email address, and mailing address when you submit a form, request an estimate, or contact us directly.
Project Information: Details about your basement, foundation, or crawl space issues that you provide when requesting an estimate or consultation.
Website Usage Data: Information automatically collected through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on the site.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide free estimates
Schedule appointments and communicate about your project
Improve our website, services, and customer experience
Send follow-up communications related to your inquiry (you may opt out at any time)
Analyze website traffic and usage patterns

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: With trusted third-party tools that help us operate our website, manage customer inquiries, or process financing applications (such as Regions Bank for home improvement financing).
Legal Requirements: When required by law, court order, or to protect our legal rights.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze site usage. This includes:

Analytics Tools: We use PostHog and Vercel Analytics to understand how visitors use our site and improve our content and services.
Advertising: We may use Google Ads or similar platforms to measure the effectiveness of our advertising and serve relevant ads.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Opt out of marketing communications at any time
Request that we stop processing your personal information

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, Facebook, or financing providers). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Phone: (724) 718-2891
Email: AquaSolutionsBW@gmail.com
Address: 286 Orangeville Rd, Greenville, PA 16125